Fix-a-Leak delivery policy
Free deliveries to major centres (enquire here) within the borders of South Africa shall be made to the physical address specified by you within 3-5 working days (being days that are not weekends or public holidays in South Africa) following the date on which payment is reflected in Fix-a-Leak Pty Ltd (“the Company”) bank account for the products purchased from this Site. Delivery dates shall be scheduled taking into account the availability of stock as well as the region of delivery (should the address be an outlying area delivery may occur outside of the 3 – 5 days and at an extra cost to you). Notwithstanding the foregoing, the Company undertakes to deliver the products to you within 30 days following the date on which payment is received in the Company bank account.
The cost of delivery is included in the purchase of the product where delivery is in major centres in South Africa. Delivery costs associated with delivery to your specified address will be calculated at time of purchase of the product. In the case of international orders (outside of the borders of South Africa) cost of delivery will be assessed relevant to the exchange rate of the specified country at time of purchase, and communicated to you.
Should the Company be unable to deliver the products within the time periods set out above, we will attempt to inform you using the contact details you have provided to us. The Company's liability for failing to deliver the products as set out above or at all, is limited to the products being delivered at a later date convenient to you, at no additional charge.
The onus is on you to ensure that should you not be available to accept delivery of the products, that a person authorised by you is available to provide the courier with access to the premises and accept delivery of the products. Should no-one be in attendance at the address chosen by you at the time of delivery, the courier will not deliver. Our representative will attempt to contact you to make new arrangements for delivery. The Company reserves the right to charge you an additional delivery fee should it be required to make a further attempt to deliver or collect the products if no one is at the delivery address to receive the products or hand over any returned products, as the case may be, on the agreed date.
Should the products be received by any other person at the delivery address, such person shall be conclusively presumed to be authorised to accept delivery on your behalf. The person accepting delivery shall be required to sign and print their name on the delivery note, as confirmation of receipt of the products. For verification purposes, the courier will request proof of identity from the person receiving the products. By signing the invoice and delivery note the person accepting delivery confirms that the products were received undamaged and in good condition.
In the event that the products are delivered in a damaged state and the person accepting delivery does not wish to accept the products, that person must indicate on the waybill the reasons for returning the products. Such person shall also be required to provide their details, including names, ID number and contact telephone number, on the waybill.
The Company has outsourced all delivery. Accordingly, the Company shall not be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier, its directors, employees, sub-contractors, agents, representatives and/or affiliates.